Who we are

PETVAP : We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use and share it, and the choices you have when visiting or purchasing from our website (the “Site”).

Information We Collect

Identifiers: name, email address, phone number, shipping & billing address.

Order & Payment Data: products purchased, order totals, and limited payment details (payment is processed by third-party providers such as PayPal/Stripe; we do not store full card numbers).

Commercial Information: purchase history, saved items.

Device/Internet Activity: IP address, browser type, cookie and pixel data, pages viewed, referring/exit pages, timestamps.

User Content & Support: messages you send us (e.g., via contact form or email).

Geolocation (approx.): derived from IP to localize content, detect fraud, and estimate shipping/tax.

Social/Ad Platforms Data (if you consent or interact): limited info from platforms (e.g., Meta, Google) to measure ads.

Sensitive Personal Information

we do not seek to collect sensitive personal information. Please do not submit it.

Sources of Information

Directly from you (checkout, forms), automatically from your device (cookies, pixels), service providers (payments, shipping), and advertising/analytics partners.

How We Use Information

Process, fulfill, and deliver orders; provide customer support.

Personalize and improve the Site and our products.

Fraud prevention, security, debugging, and diagnostics.

Marketing & advertising (with consent where required).

Compliance with legal obligations and enforcing our terms

Cookies & Similar Technologies

We use cookies, pixels, and SDKs for essential site functions, analytics (e.g., traffic, performance), personalization, and advertising/retargeting. You can control cookies via your browser settings. Some features may not function if cookies are disabled. We honor Global Privacy Control (GPC) signals for opt-out where required.

Sharing & Disclosures

We do not sell your personal information for money. We may “share” data for cross-context behavioral advertising as defined by the CPRA (e.g., with ad partners). We disclose information to:

Professional & legal advisors where necessary, and to comply with law.

Payment processors (e.g., PayPal/Stripe) to complete transactions.

Shipping & logistics partners to deliver orders.

Analytics & advertising partners (e.g., Google, Meta) to measure and improve campaigns.

Fraud & security vendors.

Your Privacy Rights

California (CCPA/CPRA)

California residents may:

Non-discrimination for exercising rights.

Know/Access the categories and specific pieces of personal information we collected.

Delete personal information (subject to legal and operational exceptions).

Correct inaccurate personal information.

Opt-out of “Sale” or “Sharing” for cross-context behavioral advertising.

Limit use of Sensitive Personal Information (we do not use SPI beyond allowable purposes).

Email Marketing (CAN-SPAM)

You may unsubscribe from marketing emails at any time via the Unsubscribe link in our emails or by contacting us at support@petvap.com